Terms & Conditions

Wholesale Pricing

All prices on this site are wholesale prices. These prices are only valid for authorized resellers. All prices are subject to change without notice. All prices are FOB Creative Banner, Minneapolis, Minnesota, unless otherwise agreed to at the time of order.

Our Guarantee

Creative Banner Assemblies provides the industry with reliable and high-quality products. We are committed to complete customer satisfaction. If a product is found to be defective we will replace or refund upon inspection of the product. Creative Banner Assembly stands behind our products and will make good on any products proven defective in materials or workmanship under normal use. Creative Banner Assemblies liability for any defective product shall not exceed the original purchase price paid. In no event will Creative Banner Assemblies be responsible for any incidental or consequential costs associated with the defective product, including but not limited to labor.

Warranty

All products are designed to provide the user with a cost effective and durable product. If a product is found to be defective we will replace or refund it upon inspection of the product. Warranties do not cover damage due to accidents, abuse, or normal wear and tear.

Hardware:

Economy Retractors - 6 months
Deluxe Tents - 2 years
Premium Tents - 3 years
All other hardware - 1 year

Graphics:

All graphics have a 6 month warranty.

Notice to Purchaser

Information contained on this site is believed to be reliable but neither accuracy nor completeness is guaranteed. Creative Banner and its vendors’ only obligation shall be to replace such quantity of the product proven to be defective. Neither Creative Banner nor its vendors shall be liable for any injury, loss or damage, direct or indirect arising from the use or inability to use the products.

Custom Banner Sales

All custom orders and products including but not limited to custom banner sales (blank or printed) are final and cannot be returned. The installation of a banner is as important if not more important than the material and finishing style selected. Because we have no control over how the banner is used or installed we only offer the warranty offered by the material manufacturer. This is limited to the cost of the material. Be sure you always pre-test for graphics adhesion before using. The customer assumes responsibility in determining product suitability for its intended use. Creative Banner Assemblies’ only obligation shall be to replace product proven to be defective.

Payment

Customers may qualify for 30 day open accounts. Contact your Account Manager to complete a credit application.
We accept Visa, Mastercard, Discover, and American Express.

Return Policy

Creative Banner stands behind our products and will make good on any products proven defective in materials and workmanship.

Creative Banner Assemblies must be notified of damaged orders or discrepancies within 7-days of order receipt. Returns must be made within 2-weeks of receiving authorization to return. All returns must have a Return Goods Authorization Number. Please call to receive this number and authorization. All returns will be inspected upon receipt and may be subject to a restocking fee.

Custom products cannot be returned.

Shipping

We ship via FedEx whenever possible, or motor freight when weights warrant it. Overnight and two-day delivery are also possible. Customers can also arrange to pick up orders at our corporate offices.

Freight costs are the responsibility of the purchaser and will be added to the invoice total. Insurance is extra.



FedEx Ground Service Map